DESIGN
LOVE OF DETAIL
QUALITY AND DURABILITY
We care:
As far as possible, we use environmentally friendly materials and small recyclable packaging for shipping.
In love with detail:
In our work, we pay attention to every detail, be it in the selection of materials or the design language, which we have developed with a lot of love in a minimalist-classic style.
Love Ambra:
A high quality and durability of our products are particularly important to us, as we want to make a contribution to the protection of our environment.
We repair your umbrella free of charge in the first year: If your umbrella is defective in the first year after your purchase, we will repair your umbrella free of charge. Please refer to the conditions .
We hope that you will be with Ambra for a long time and that you will enjoy it for a long time.
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RETURNS AND REPAIR
INFORMATION FOR SWITZERLAND & GERMANY
Should anything not be to your satisfaction or if your umbrella requires a repair, we are here to help you quickly and straightforwardly.
Your Return in 4 Steps
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Register by email: Send us an email at info@ambra-uv.com stating the reason for your return or your repair request.
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Receive the address: We will email you the optimal return shipping address for your location.
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Pack safely & pay postage: Pack the item securely. Take the package to a shipping provider of your choice (e.g., Swiss Post, DHL) and ensure it has sufficient postage.
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Processing: Upon receipt of your package, we will contact you immediately to find the best solution for you.
Our Guidelines for Fast Processing
Please check in advance whether your request complies with our guidelines:
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Damaged Delivery: Did the goods arrive damaged? If you report the defect to us within the first week, we will send you a replacement especially quickly and free of charge. Your statutory warranty rights remain completely unaffected by this.
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Change of Mind / Cancellation (Within 14 Days): Don’t like the umbrella? You can cancel your purchase within 14 days. To help us process it smoothly, we kindly ask you to return the umbrella unused and in its original packaging where possible. We will refund the purchase price within 5 business days after receiving the return. The provisions of our official Cancellation Policy apply. You can also submit your cancellation directly via our online cancellation form.
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Repair Requests: We repair small damages for you; larger damages are usually replaced within 2 weeks as part of our service promise.
Please note: Damages caused by accidents, improper use, negligence, extreme storm damage, or normal wear and tear are not covered.
Return Addresses
To keep transport routes short, returns can be sent to either our Swiss or our German address. We will provide you with the exact address in our reply email.
Please note regarding costs: In order to calculate fair prices for all customers, we do not offer free return shipping. The costs for return shipping from Switzerland and from Germany/the EU are to be borne by you as the buyer.
Returns from SWITZERLAND (CH):
Omnicare GmbH
Krämermatt 4
6330 Cham
Switzerland
Returns from GERMANY / EU (DE):
c/o innatura-Geschäftsstelle
Grosse Brinkgasse 2b
50672 Köln
Germany
Note: Please keep your postage or tracking receipt until your return has been confirmed by us.
Contact: info@ambra.com