TERMS AND CONDITIONS (T&C)

As of: August 28, 2026

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1. General & Scope of Application

All goods supplied by Ambra UV PROTECTION (Omnicare GmbH) to the customer shall be subject exclusively to the following Terms and Conditions. Deviating terms shall only be valid if agreed in writing. By placing an order, you acknowledge and accept these terms.

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2. Ordering Process, Conclusion of Contract, and Order Quantities

You may select goods from our Ambra UV PROTECTION online shop product range and collect them by clicking the "Add to Cart" button. By completing the order, you make a binding offer to purchase the goods in the cart. The display of products in the online shop does not constitute a legally binding offer.

The order confirmation automatically sent by email merely documents the receipt of your order. A sales contract is concluded only upon acceptance by Ambra UV PROTECTION (dispatch confirmation) or by the physical dispatch of the ordered goods to you.

Household quantities: We sell our goods in the online shop exclusively in household quantities. We reserve the right to decline orders that exceed these quantities or that indicate commercial resale. For larger quantities, please contact us in advance by email for B2B processing.

Reservation of availability: Should an ordered product unexpectedly be unavailable, we are entitled to decline the order. Any payments already made will be refunded promptly and in full.

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3. Shipping, Delivery, and Transfer of Risk

Shipping and Delivery:

For customers in Germany: Delivery shall be made by DHL or a comparable carrier. If available from stock, the goods will be dispatched promptly. Should an item be temporarily unavailable, we will inform you by email of the expected delivery time. Standard shipping is free of charge.

For customers in Switzerland (CH): Delivery shall be made by Swiss Post or a comparable carrier. If available from stock, the goods will be dispatched promptly. Should an item be temporarily unavailable, we will inform you by email of the expected delivery time. Standard shipping is free of charge.

Risk of Transport:

For consumers residing in Germany: The risk of accidental loss or damage to the goods during transit shall pass to you upon handover of the goods to you.

For customers residing in Switzerland (CH): The risk shall pass to the buyer upon handover of the goods to the carrier.​​

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4. Prices and Payment Conditions

The prices shown are final prices. For customers residing in Switzerland (CH) and Germany, prices include the applicable statutory value-added tax. As shipping to Swiss customers is made from a Swiss warehouse and to German customers from a German warehouse, no additional customs duties, import taxes or processing fees apply to the end consumer.

Payment for goods shall be made by credit card, PayPal, Apple Pay or Google Pay. Payment by sending cash or cheques is excluded. The goods shall remain the property of Ambra UV PROTECTION until full payment has been received.

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5. Right of Withdrawal for Consumers in Germany

This section applies exclusively to customers residing in the Federal Republic of Germany. For customers residing in Switzerland, there is no statutory right of withdrawal.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party instructed by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you may use the withdrawal button provided on our website, use the model withdrawal form linked there, or inform us of your decision by a clear statement (e.g. by email).

Consequences of withdrawal: If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of any additional costs arising from your choice of a type of delivery other than the least expensive standard type of delivery offered by us), without undue delay and in any event within fourteen days of the day on which we received your notification of withdrawal. We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

Costs of return shipping: If you exercise your statutory right of withdrawal, you shall bear the direct costs of returning the goods.

Return address for customers in Germany: innatura-Geschäftsstelle (returns partner of Ambra UV PROTECTION) Große Brinkgasse 2b, 50672 Köln, Germany

Return address for customers in Switzerland: Omnicare GmbH, Krämermatt 4, 6330 Cham, Switzerland

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6. Warranty and Liability for Defects

For consumers residing in Germany (EU): The statutory warranty rights under the German Civil Code (BGB) shall apply. The limitation period for warranty claims is two years from delivery of the goods. In case of defects, you are entitled to cure (repair or replacement) as a primary remedy. Should the cure fail, you are entitled to the statutory rights of price reduction or withdrawal from the contract.

For customers residing in Switzerland (CH): The warranty period and defect rights for customers residing in Switzerland are governed by the Swiss Code of Obligations (CO). The warranty period is two years from delivery. The customer's right to rescind the contract (Wandelung) or claim a price reduction is hereby excluded, provided that Ambra UV PROTECTION delivers defect-free replacement goods or repairs the defect within a reasonable period. Should the replacement or repair fail, the customer shall be entitled to the statutory rights of price reduction or rescission. Obvious defects must be reported to Ambra UV PROTECTION in writing (e.g. by email) within 7 working days of receipt of the goods.

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7. Data Protection

The processing of personal data is governed by the separate Data Protection Policy of the seller, which is available on our website.

For customers in Switzerland, the Swiss Federal Act on Data Protection (nFADP) and the Swiss Data Protection Ordinance (DPO) apply.

For customers in Germany, the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG) apply.

Further details are set out in our Data Protection Policy.

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8. Discounts and Special Promotions

Discount codes and promotional offers are valid only for the period and conditions stated at the time of the offer. They cannot be combined with other offers unless expressly permitted. We reserve the right to withdraw or modify discounts at any time before the order is confirmed.

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9. Applicable Law and Jurisdiction

Swiss substantive law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers residing in Germany (EU), this choice of law shall apply only to the extent that the protection granted by the mandatory provisions of the law of the state in which the consumer has their habitual residence (Germany) is not deprived (principle of more favourable law).

For all disputes arising out of or in connection with these Terms and Conditions and the contracts between Ambra UV PROTECTION and customers residing in Switzerland, the statutory place of jurisdiction under the Swiss Code of Civil Procedure (ZPO) shall apply. For consumers from Germany, the consumer jurisdiction under the Lugano Convention 2007 shall apply: they may bring an action at their place of residence in Germany or at the place of business of the entrepreneur in Switzerland.

We are neither willing nor obliged to participate in an out-of-court dispute resolution procedure before a consumer arbitration body.

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10. Copyright, Design, and Trademark Protection

All products, designs, prototypes, photos, logos, graphics, texts, reports and programmer routines displayed on these pages that are original developments of Ambra UV PROTECTION (Omnicare GmbH) or have been prepared by us constitute the intellectual property of Ambra UV PROTECTION (Omnicare GmbH) and are protected by copyright, design right or trademark law.

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11. Liability

(1) General Liability (for all customers): Ambra UV PROTECTION shall be liable without limitation for damages resulting from injury to life, body, or health arising from a intentional or negligent breach of duty. Likewise, Ambra UV PROTECTION shall be liable without limitation for other damages arising from an intentional or grossly negligent breach of duty. Liability under the Swiss Product Liability Act (ProdHG) and the German Product Liability Act (ProdHaftG) remains unaffected.

(2) Special Regulation for Consumers (B2C) residing in Germany / the EU: In the event of a slightly negligent breach of an obligation, the fulfillment of which is essential for the proper execution of the contract in the first place and on the observance of which the customer may regularly rely (cardinal obligation / Kardinalpflicht), the liability of Ambra UV PROTECTION shall be limited to the contractually typical, foreseeable damage. In all other respects, liability for slight negligence towards consumers in Germany / the EU is excluded.

(3) Special Regulation for Consumers (B2C) residing in Switzerland: For customers residing in Switzerland, liability for slight negligence is fully excluded to the extent permitted by law (Art. 100 para. 1 of the Swiss Code of Obligations / OR).

(4) Special Regulation for Business Customers (B2B): Towards commercial customers (B2B), any liability for slight negligence is fully excluded. Furthermore, liability for indirect damages, consequential damages (such as lost profits or production downtime), as well as for the conduct of auxiliary persons (e.g., logistics partners) is excluded.

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12. Final Provisions

Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, the applicable statutory regulation shall apply.

Any amendments or additions to these Terms and Conditions shall be made in writing. No oral side agreements exist.