TERMS AND CONDITIONS (T&Cs)

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1. General Provisions & Scope

All services and deliveries of goods provided by Ambra UV PROTECTION to the customer are carried out exclusively on the basis of the following General Terms and Conditions. Deviating regulations are only valid if they have been agreed upon in writing. By placing an order, you acknowledge these conditions. We reserve the right to adjust the delivery and payment terms for future orders at any time.

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2. Ordering Process and Contract Conclusion

You can select products from the product range of our Ambra UV PROTECTION online shop and collect them by clicking the "add to shopping cart" button. By completing the order, you submit a binding offer to purchase the goods inside the shopping cart.

The order confirmation automatically sent by email thereafter merely documents the receipt of your order. A contract is only concluded upon the declaration of acceptance by Ambra UV PROTECTION (dispatch confirmation) or upon the dispatch of the ordered goods. If the goods are unavailable, Ambra UV PROTECTION reserves the right not to accept the offer. In this case, payments already made will be refunded in full.

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3. Shipping, Delivery, and Transfer of Risk​​

Shipping and Delivery:

• For customers from the European Union (EU): Delivery is carried out by DHL or a comparable shipping service provider. Subject to availability in stock, the goods will be dispatched immediately. If an item is temporarily unavailable, we will inform you by email about the expected delivery time. Standard shipping is free of charge for you.

• For customers from Switzerland (CH): Delivery is carried out by Swiss Post or a comparable shipping service provider. Subject to availability in stock, the goods will be dispatched immediately. If an item is temporarily unavailable, we will inform you by email about the expected delivery time. Standard shipping is free of charge for you.

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Transfer of Risk:

• For consumers residing in the EU: The risk of accidental loss and accidental deterioration of the goods during transit only transfers to you upon delivery of the goods to you.

• For customers residing in Switzerland (CH): The risk transfers to the buyer upon delivery of the goods to the shipping service provider.

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4. Prices and Payment Terms

The stated prices are final prices. For customers residing in Switzerland (CH) and the European Union (EU), the prices include the applicable statutory value-added tax (VAT). Since shipping is handled from a Swiss warehouse for CH customers and from an EU warehouse for EU customers, no additional customs duties, import taxes, or processing fees apply to the end consumer.

Payment for the goods is made in advance using the payment methods offered in the online shop (in particular credit card, PayPal, Apple Pay, or Google Pay). Payment by sending cash or checks is excluded. Until full payment is received, the goods remain the property of Ambra UV PROTECTION.

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5. Right of Withdrawal for Consumers in the EU

This section applies exclusively to customers residing in the European Union (EU). There is no statutory right of withdrawal for customers residing in Switzerland.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you took possession of the goods. To exercise your right of withdrawal, you can use the withdrawal link provided on our website, use the model withdrawal form stored there, or inform us of your decision by means of a clear statement (e.g., by email).

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Effects of Withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods.

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Return Shipping Cost Regulation:
If you make use of your statutory right of withdrawal, you as the buyer shall bear the direct costs of returning the goods. Please ensure the package has sufficient postage. Should you return the package unpaid (without postage), we reserve the right to deduct the penalty and postage fees charged to us by the shipping service provider from your refund amount.

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Return Addresses:

• For customers from the EU: innatura-Geschäftsstelle, Große Brinkgasse 2b, 50672 Köln, Germany

• For customers from Switzerland: Omnicare GmbH, Krämermatt 4, 6330 Cham, Switzerland

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6. Warranty and Liability for Defects

For consumers residing in the EU:
The statutory warranty regulations of the European Union apply. The warranty period is two years from delivery of the goods. In the event of defects, you have the right to supplementary performance (repair or replacement), reduction of the price, or withdrawal from the contract in accordance with the statutory provisions.

For customers residing in Switzerland (CH):
The warranty period and rights regarding defects for customers residing in Switzerland are governed by the statutory provisions of the Swiss Code of Obligations (OR). The customer's right to rescission of the contract (Wandelung) or a price reduction (Minderung) is hereby excluded, provided that Ambra UV PROTECTION delivers fault-free replacement goods or repairs the defect within a reasonable period. If the replacement delivery or repair fails, the customer is entitled to the statutory rights of price reduction or rescission. Obvious defects must be reported to Ambra UV PROTECTION in writing (e.g., by email) within 5 business days after receipt of the goods.

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7. Data Protection

Without your explicit consent, we will not pass on personal data to unauthorized third parties. For further information regarding the collection and processing of your data, please refer to our separate Privacy Policy.

8. Discounts and Special Promotions

Discounts cannot be combined and do not apply to already discounted special offers or promotional goods.

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9. Applicable Law and Jurisdiction

Substantive Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers residing in the European Union (EU), this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn (favorability principle).

For all disputes arising out of or in connection with these T&Cs and the contracts between Ambra UV PROTECTION and customers residing in Switzerland, the statutory place of jurisdiction according to the Swiss Civil Procedure Code applies. For consumers from the EU, the mandatory European jurisdiction regulations apply (lawsuit at the consumer's place of residence).

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10. Copyright, Design, and Trademark Protection

All products, designs, prototypes, photos, logos, graphics, texts, reports, and programming routines displayed on these pages, which are in-house developments of Ambra UV PROTECTION or have been prepared by us, are the intellectual property of the protected brand Ambra UV PROTECTION and are protected by copyright, design right, or trademark law. They may not be copied, imitated, modified, or otherwise used commercially without our prior express written consent. All rights, in particular to product and textile designs as well as registered or unregistered trademarks, remain fully reserved.